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Frequently asked
Track orders, understand ship windows, and learn how mixed carts are fulfilled.
Team store orders ship once the store closes so all items can be produced together.
Equipment ships immediately, fan gear within 5-7 days, and team store items after the close date.
Tracking numbers are emailed and also listed under My Orders inside your account.
Learn about sizing, customization, and product availability.
Most team store jerseys allow personalization—look for the customization fields on the product page.
Fan gear inventory is replenished regularly. Team store items can only be produced during the order window.
Each apparel product includes a sizing modal next to the "Add to Cart" button.
Get help with corrections, returns, and contacting our support team.
Edits are possible before production starts. Contact support with your order number as soon as possible.
Unworn equipment and fan gear can be returned within 30 days. Personalized items are final sale once produced.
Use the support form below or email help@game-one.com with photos and your order ID.
Still need help?
Our team responds within one business day. Share your order number for faster assistance.